At PicTalk AI, we work hard to deliver a great experience. If your purchase is not a good fit, this page explains when and how to request a refund.
Refund Eligibility
- Time window: You may request a refund within 3 days of your first purchase (subscription or credit pack).
- Credit usage: If your account has consumed more than 50 credits, the purchase is not eligible for a refund.
- Renewals: Subscription renewals are non-refundable after successful payment processing.
How to Request a Refund
- Contact us: Submit your request from the Contact Us page using your registered email.
- Include details: Account email/ID, order number, purchase date, and reason for request.
- Submit on time: Ensure your request is sent within 3 days of purchase.
Processing Your Refund
After we review your request and eligibility, approved refunds are returned to the original payment method. Processing times vary by payment provider or bank.
Changes to This Policy
We may update this Refund Policy at any time. The latest version is always published on this page.